Free Shipping & Discount For 2+ KOALAS

HANGTIME Return Policy

The KOALA is 100% guaranteed. If you're dissatisfied for any reason please contact us via this form and we will help you start the return process.

If you are looking to replace your KOALA due to a defect or incorrect shipping we will issue you a coupon code to order a replacement at your convenience once your original purchase has been received. 

Once your return is received and inspected your refund may be processed, and credit applied via the original method of payment. This typically takes up to 48 hours based on your method of payment. 

Once we have received your return request we will send you an RMA (Return Merchandise Authorization) via email from our fulfillment provider, Fulfillrite. This will have instructions on how to package your return and where to send to. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Please be aware that shipping times vary from all over the world. We typically see up to a week in the US and 4-6 weeks internationally for packages to arrive back at our fulfillment center. 

If you are shipping a package over $75 in value, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and will only process refunds or exchanges on returned merchandise.

If you have any questions please do not hesitate to reach out to us at