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WHOLESALE - FAQs

How do I apply for your Wholesale Program?

You can fill out the online application by visiting https://www.hangtimegear.com/pages/wholesale-application. Once you have filled out and submitted the application, please allow 3-5 business days for the approval process.

I just got a notification saying that my Wholesale account was approved, but I'm not seeing the discount applied.

This is because we are still working on our Wholesale Program. We will send you an email as soon as the program is open for purchasing.

I applied but never received a verification email. What should I do?

I good place to start is your spam folder. If no luck there, we recommend filling out the application again Google Chrome on a laptop or PC. If you continue to have issues, please contact us at wholesale@hangtimegear.com

Do you offer a warranty on items purchased through the Wholesale Program?

Yes, our 100% Happiness Warranty applies to products purchased through our Wholesale Program. Your customers may reach out to us directly for all warranty claims. Learn more about our warranty at: https://www.hangtimegear.com/pages/happiness-warranty .

Can I return or exchange items that were purchased through my Wholesale Account?

No, we do not accept returns on wholesale orders. For more information please visit: https://www.hangtimegear.com/pages/wholesale-terms

How long do domestic Wholesale orders take to ship? Is it possible to expedite the shipping process?

Domestic Wholesale orders typically take about 1-2 business days to process prior to shipping. Once the order has been processed and shipped, travel time within the United States takes between 3-7 business days for delivery, barring any transportation errors with the shipper. We also offer 2-day expedited shipping for smaller orders.

Can I apply for a Wholesale Account if I am located outside of the US?

Yes, but the approval process may be a little more involved, including in-person calls to better understand your needs and requirements. To get started, please contact us directly at wholesale@hangtimegear.com so we can review your specific situation.

How do I contact customer support for your Wholesale Program?

You can reach the Wholesale Customer Support team by emailing wholesale@hangtimegear.com or call us at (505) 226-2185