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HANGTIME Returns

The KOALA 2.0 is backed by our 100% Guarantee. If your KOALA 2.0 ever breaks or stops working, send it back to us  and we'll replace it for free. It's that simple.

To start a return, please send us a message using the form below with the reason for your return. And a real human will respond as quickly as possible. Or if you prefer, please email us at hello@hangtimegear.com.

NOTE: Please do not mail your return before filling out this form and hearing from us! Doing so will delay your refund. THANKS!