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KOALA 2.0 Warranty

RETURNS

The KOALA 2.0 is 100% warrantied. If your KOALA 2.0 ever breaks or stops working, we'll replace it or issue a full refund with a 3 replacement maximum on damaged harnesses. If you need to start a return, please contact us via this form and we will take care of you.

SHIPPING

If your warranty replacement requires return shipping, you will be responsible for paying the shipping costs. Please be aware that shipping times vary all over the world. We typically see up to a week in the US and 4-6 weeks internationally for shipping.

If you have any questions, please do not hesitate to reach out to us at hello@hangtimegear.com.