100% No-Worries Warranty
We stand behind every KOALA. Period.
The KOALA 2.0 is built for a lifetime of rugged outdoor use. That said, we know sh*t happens — and when it does, we've got your back. No hoops, no hassle, no worries. If your KOALA breaks or stops working, we'll replace it for free. No time limit. No questions asked. And if you just don't love it? You have 60 days to send it back for a full refund.
Questions? Contact us here or email hello@hangtimegear.com
Already a customer? What do you need?
Return My Order
Don't love your KOALA 2.0? Send it back within 60 days of purchase for a full refund. No drama, no runaround. You'll need your order number.
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File a Claim
Your order never arrived, or it showed up damaged? File a claim through our shipping protection portal. Have your order number ready.
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Warranty Replacement
Your KOALA broke, stopped working, or you're past the 60-day window? Our 100% No-Worries Warranty covers a free replacement — no time limit, no questions asked.
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International Orders
Outside the US? You may be responsible for VAT fees on replacement orders. Everything else works the same — reach out and we'll take care of you.
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100%No-worries guarantee
60 daysReturn window
2,054+Happy customers
4.4★Average rating
Still have questions? We're real people and we actually respond.
Reach out any time. We're a small team that cares deeply about every order and every customer.
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