Free Shipping & Discount For 2+ KOALAS

HANGTIME Shipping Policy

Shipment processing time:

All orders are processed within 1-2 business days. Orders are not shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed based on volume and capacity. 

Delivery delays can occasionally occur, especially to international destinations. We ship via USPS which then connects to local carriers by country. Once your package is in the hands of a local carrier, we have limited visibility on the tracking of your package. 4-6 weeks is a typical delivery interval in many international locations. 

Shipment confirmation & Order tracking: 

Change to: Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

Damages:

HANGTIME is not liable for any products damaged or lost during shipping. If your order was damaged in transit, please contact USPS to file a claim in the US or your local carrier for international orders.

If your KOALA has a manufacturing defect, please refer to our Returns Policy.