HANGTIME - Shipping Information
All orders are processed within 1-2 business days. Once your order is shipped, standard delivery is 3-7 business days. Delivery delays can occasionally occur especially around the holidays.
Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.
HANGTIME is not liable for any products damaged or lost during shipping. If your order was damaged in transit, please contact USPS to file a claim in the US or your local carrier for international orders.
If your KOALA has a manufacturing defect, please refer to our Returns Policy.