Free Shipping & Discount For 2+ KOALAS

HANGTIME Shipping Policy

Shipment processing time:
All orders are processed within 1-2 business days. Orders are not shipped  weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed based on volume and capacity.

Delivery delays can occasionally occur especially to international destinations. We ship via USPS which then connects to local carriers by country. Once your package is in the hands of a local carrier we have limited visibility on the tracking of your package. 4-6 weeks is a typical delivery interval in many international locations. 

Shipment to P.O. boxes or APO/FPO addresses:
HANGTIME ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes:
HANGTIME is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

HANGTIME is not liable for any products damaged or lost during shipping. If you received your order damaged in transit, please contact the shipment carrier to file a claim.

If your KOALA has a manufacturing defect please refer to our Returns Policy.