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HANGTIME - Shipping Policy

DOMESTIC SHIPPING

All orders are processed within 1-2 business days. Orders are not shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed based on volume and capacity. 

For domestic orders, standard delivery is 3-7 business days. Delivery delays can occasionally occur, especially around the holidays.

INTERNATIONAL SHIPPING

All orders are processed within 1-2 business days. Orders are not shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed based on volume and capacity. 

International orders are handled by local shipping providers after leaving the U.S. and may take up to 7-14 business days for delivery depending on your location. In certain unique cases, International shipment can take as long as 4-6 weeks.

TRACKING

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

DAMAGES

HANGTIME is not liable for any products damaged or lost during shipping. If your order was damaged in transit, please contact USPS to file a claim in the US or your local carrier for international orders.

If your KOALA has a manufacturing defect, please refer to our Returns Policy.