Shipping Information

Fast shipping. Real tracking. No surprises.

All orders are processed within 1-2 business days. Free shipping on orders of 2 or more KOALAs. We ship within the US only.

Shipping issue? Start a claim here or email hello@hangtimegear.com.

What to Expect

Processing Time Orders are processed within 1-2 business days. You'll get a confirmation email as soon as your order ships. Delays can happen around the holidays.

Delivery Standard delivery is 3-7 business days after your order ships. Free shipping on orders of 2 or more KOALAs. We ship within the US only at this time.

Tracking Once your order ships, you'll receive an email with your tracking number. It goes active within 24 hours — check it any time.

Lost, Damaged, or Wrong Order We work with Onward to protect your shipment. If you added Onward at checkout, you're covered for lost, stolen, damaged, or incorrect orders. Start a claim →

1-2 daysProcessing time

3-7 daysStandard delivery

FreeShipping on 2+ KOALAs

24 hrsTracking goes live

Shipping issue? We'll sort it out.

Reach out any time. We're a small team and we actually respond.

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