HANGTIME's 100% Guarantee
The KOALA comes with our 100% Guarantee. If your KOALA ever breaks or stops working, send it back and we'll replace it for free.
If you need to start a return, please contact us via this form and we will take care of you.
You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please be aware that shipping times vary all over the world. We typically see up to a week in the US and 4-6 weeks internationally for packages to arrive back at our fulfillment center.
If you are shipping a package over $75 in value, you should consider using a traceable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item and will only process refunds or exchanges on returned merchandise.