HANGTIME's 100% Guarantee
The KOALA comes with our 100% Guarantee. If your KOALA ever breaks or stops working, send it back and we'll replace it for free.
If you need to start a return, please contact us via this form and we will take care of you.
You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please be aware that shipping times vary all over the world. We typically see up to a week in the US and 4-6 weeks internationally for packages to arrive back at our fulfillment center.
If you are shipping a package over $75 in value, you should consider using a traceable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item and will only process refunds or exchanges on returned merchandise.
If you have any questions, please do not hesitate to reach out to us at firstname.lastname@example.org.