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Pro Program - FAQs

Pro-Deal Application

ACCOUNT QUESTIONS

How do I apply for your Pro Program?

Fill out the online application by visiting www.hangtimegear.com/pages/pro-deal-application. Once you have filled out and submitted the application, keep an eye out for an email from us in 3-5 business days letting you know if your account has been approved.

How do I use my pro discount?

If you are approved for our Pro Program, we will send you an email with a single-use discount code. If you need additional discount codes, please don’t hesitate to contact us at pro@hangtimegear.com.

I applied, but never received an email. What should I do?

Sometimes people have issues with firewalls or certain browsers and devices. We recommend using Google Chrome on a laptop or PC when submitting the application. If you continue to have issues, please contact us at pro@hangtimegear.com

What documents do I need to supply with my Pro Program application?

During the application process, you will be asked to upload proof of employment and/or your outdoor industry job. We will accept a paystub or similar documentation. Please blackout any sensitive information, like salary or social security number before the documentation is sent over.

Can I apply for the Pro Program if I work internationally?

Currently, our Pro Program is only available to residents in the United States. You can still apply if you have a forwarding address in the US.

RETURNS & EXCHANGES

Can I return or exchange items that were purchased through my Pro deal?

Yes. For more information please visit: https://www.hangtimegear.com/pages/returns

SHIPPING

How long do Pro orders take to ship? Is it possible to expedite the shipping process?

Pro orders typically take about 1 business day to process. Once the order has been processed and shipped, travel time within the United States takes between 3-6 business days for delivery, barring any transportation errors with the shipper. We do not offer expedited shipping.

Does free shipping apply to Pro orders or returns?

Yes, we provide free shipping for orders over $75.

WARRANTY

Do you offer a warranty on items purchased through the Pro Program?

Yes, our 100% No-Worries Warranty applies to products purchased through the Pro Program. Learn more about our warranty at: https://www.hangtimegear.com/pages/happiness-warranty

REVIEWS

Where can I submit product feedback?

We encourage all Pros to leave product reviews as often as they can. As part of our Pro Program, we trust your expertise to let us know what you love, what could be improved, and how you like to use your favorite pieces of gear. Here is a link to submit a KOALA review: https://www.hangtimegear.com/a/review/write?product=koala

OTHER

Can I purchase a gift for someone else using my Pro account?

No. Our Pro Program is designed for your personal use only. We occasionally offer friends and family promotions where Pros can share their benefits, but purchasing for others is not allowed and will result in your removal from the program.

Can I use my LinkedIn account as proof of employment?

If you are self-employed, we understand you may not have the same documentation as you would have at a job. Please feel free to upload your LinkedIn profile or similar documentation as needed.

Can I use a KOALA coupon code with my PRO account?

No, once you are logged in with your Pro account our system will not allow the addition of coupons to your purchase.

Respect

Pro customers are expected to be respectful of HANGTIME employees, especially customer service and retail store staff. Disputing warranty outcomes, disregarding employee-issued directives, or being disrespectful in any sense is a violation of pro program rules and will result in revoking of Pro privileges.

SUPPORT

If you need assistance, you can reach our pro team at pro@hangtimegear.com.